A key indicator of a strong reporting culture is moving from a paper or homegrown event reporting tool to a more robust electronic event reporting system. This system supports real-time reporting, methodical tracking, and in-depth analysis of adverse events. Although the benefits of transitioning outweigh the barriers, stepping away from familiar methods can be challenging.
Below are several reassuring discoveries Risk Managers have shared after switching to ADN’s Patient Safety Event Reporting Application:
A well-designed electronic event reporting system, offering a straightforward click-through experience, often leads to a significant rise in reported events. For instance, one rural acute care facility experienced a 33% increase in incidents within 12 months of implementing ADN’s system. The Risk Manager also observed more reports coming from departments like Radiology, ED, and Home Health, with a wider variety of event types being recognized as reportable.
Explore how to strengthen reporting practices through our patient safety event reporting guide.
Previously, with paper-based reporting, Risk Managers experienced delays of up to two weeks before learning about incidents. However, with an electronic event reporting system, notifications are instant. Managers and other designated supervisors receive immediate alerts when an event is logged, ensuring timely responses.
Because managers are notified immediately, investigations can begin on the same day, rather than days after the incident. The electronic system allows quick delegation of follow-ups, often involving multidisciplinary teams. It even enables managers to send reminders to investigators through the system, helping ensure timely completion.
An electronic event reporting system creates a centralized space for communicating about incidents, near misses, and unsafe conditions across the facility. This transparency empowers department managers to take control and coordinate efforts across teams. Risk Managers can now track every step taken to address an event in real-time.
In the past, generating reports from paper-based systems was tedious and time-consuming. With an electronic system, real-time reports are available at the click of a button. The system also allows for drill-downs that provide context, making it easy to spot improvement opportunities. One 130-bed facility saved days of work each week by utilizing ADN’s pre-built reports. To learn how dashboards can make this process even simpler, watch our patient safety event reporting dashboards video.
Although electronic reporting can take a few minutes longer than paper forms, this is because the system collects high-quality, discrete data. Features like skip logic ensure that only relevant data is captured, enhancing the reporting process. It’s crucial for staff to understand that every data point entered can help inform decisions that lead to better patient care.
When leadership clearly supports electronic event reporting, staff are more likely to embrace it, especially in a Just Culture environment. One 11-hospital system demonstrated this by rewarding employees through their Good Catch Campaign, fostering trust and encouraging robust reporting.
Switching to an electronic event reporting system offers Risk Managers the tools they need to improve reporting efficiency, enhance data quality, and drive real-time insights. With strong leadership support and a streamlined process, hospitals can foster a more proactive patient safety culture while empowering managers to take ownership of safety initiatives. By embracing these technologies, healthcare facilities are better equipped to identify trends, address issues quickly, and ultimately improve patient outcomes.
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